Returns Policy

If for any reason you’re not happy with your clock we accept returns within 10 days.

To request a refund or exchange, email us at info@ticktockclocks.com.au within 10 days of your delivery date and we will take it back. Please note that we do not cover any postage costs for returns (postage to Melbourne, Australia), and we do recommend that our customers use registered post with tracking for their protection. The full refund will be processed once the clock makes it back to us in original condition which is why we recommend choosing shipping with tracking.

The clock must be in its original, brand new condition, and not tampered with.

Damaged Goods:

Please inspect your clock/s as soon as it arrives.  If you notice any damage you should make note of it and please also take a photo immediately.  If your item(s) is indeed damaged please immediately send your photo/s of the damage to info@ticktockclocks.com.au so we can make a claim with the manufacturer that shipping the product to you (Factory Direct shipping). It is important that you send photos within 48 hours of receiving your clock, so that we can start the claim and refund process.

Warranty:

Unfortunately we cannot offer a Warranty as we are a Factory Direct business. However we do accept Returns and do give Refunds so please do read above.

Out of Stock:

On the very rare occassion that you order from our website and the manufacturer is out of stock, you will be notified and a full refund will be provided within 48 hours.

Order Shipment:

If your order is in stock it will ship within 24 hours from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out.  If you do not receive tracking information from us within four business days of your order feel free to follow up with us at info@ticktockclocks.com.au.